Return Policy

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Return Policy

Returns: The return of merchandise will not be accepted unless an authorization for it is first issued by iBallards. All return shipments must be postmarked three days after receipt and/or delivery of your shipment. All returns MUST have a return authorization number on the outside of the box. On returned items buyer shall be responsible for shipping both ways. Unless we made an error, there will be a 15% restocking fee for all returned merchandise. Special orders cannot be returned for any reason.

Due to health regulations the following items cannot and will not be exchanged or returned, (period): makeup, teeth, wigs, hairgoods including beards and mustaches, eye lashes, dancewear, stockings, socks, prosthetics, fangs or any other fake teeth, dancewear or tights and any item that has been worn or used. We regret any inconvenience, but these are non-returnable because of sanitary and hygiene restrictions. Returns must be unused, in original packaging and saleable. All unauthorized returns will be refused.

Halloween orders, please note the Halloween Return Policy.

Please call 1-603-225-5666 to receive a return authorization number. Unfortunately we cannot provide you with a return authorization number via email.

Claims: Make your claims quickly! All claim errors, shortages, or damages must be made within 5 days after receipt of materials. If package is damaged in shipping, the claim must go directly to UPS. If a claim is not made within 5 days store credit will only be issued.

Special Orders: Special orders cannot be cancelled, returned, or exchanged. Halloween 2006 Return Policy For September 1 - November 3, 2006

All Halloween Season return requests must be obtained by receiving a Return Authorization number no later that 5 PM (EST) October 15, 2006.

Refunds are for the cost of the merchandise only, not including shipping and handling. There is a 15% restocking fee on all returns.

* Return Authorizations must be obtained by the close of business on October 15, 2006. (5 PM EST). RA's can be obtained by calling 1-877-218-1289.

* All orders that are shipped and delivered to the customer between October 15 - 31, 2006 are final.

* All orders that are placed October 15-31 are final.

* Orders that are placed between September 1- 31, 2006 are subject to iBallards Halloween Return Policy.

* Our regular return policy goes into effect for all items purchased after November 4, 2006.

Please note: All returns must be sent via a traceable method. If you mail your return, it must have delivery confirmation on it. It is your (the customer's) responsibility to insure the returned item(s) in the event of loss or damage. Orders returned via mail without a delivery confirmation are considered unauthorized returns, and iBallards will not be responsible for refunding these returned items as there is no way to confirm receipt in our warehouse. Any returns received after October 15, 2006 will be considered unauthorized and will not be credited. All returns must have a Return Authorization Number clearly printed on the outside of the box. A Return Authorization Number can be obtained by calling 1-603-225-5666.

If you have any further questions please call us at 1-603-225-5666.

Serving Customers Since 1980